RULES

Our page is divided into two - store where the prices are fixed and you purchase the specimens only by clicking the "buy" button, and auctions where the the specimen goes to the highest bidder. The single auction lasts one week.


Order

Purchase made in the store or a win on the auction are tantamount to placing an order for bought/won items. When you buy a specimen you can not remove it from the basket. Specimens are unique so if you buy one, nobody else can do that in the same time. This is why we ask to click `buy` or bid on auctions only if you are sure you want to purchase given specimen. If you want to keep a rock in mind for later you can use `watch` button. `Wathced` specimen will be shown in your basket so you can quickly find it later.

As the international shipping cost are high we give you 14 days to complete the order and combine shipping cost, if you want to add more specimens to the package after 14 days, the previous ones have to be paid for. If you pay for the specimens, but don`t want us to ship it while you are looking for other items to add to the order, please send us an email informing about that. The maximum time we can keep the package unsent is 30 days. When you have finished your shopping you should go to `your basket` where you will find detiled information about items you have bought with their preices and combined shipping cost. You can either move from there directly to paypal or ask us to send you the invoice to your e-mail box. If you do not do that, we will send you the invoice automatically.

If the customer who won/bought the specimen(s) cannot fulfill their obligation without a good reason they will be banned from the service.

Privacy Policy

SpiriferMinerals.com is committed to protecting your privacy. We use the information we collect about you to process orders and to provide a personalized service to you. We do not disclose your personal information through sale, trade, or rent to others.

Click here to read more

Payment Method

We prefer PayPal as a payment method. We accept also Western Union, credit/debit cards and money wire/deposit to  bank account. In case you can not use PayPal please contact us to get more information on alternative payment methods.

Shipping

We send all the packages as priority registered mail by the Polish Postal Service, it does provide a tracking service to European countries and many countries outside of Europe. Countries where the tracking does not work or works poorly include i.a. USA, Canada and Australia - the trackable shiping to those countries is possible on request (eg. FedEx), please contact us by email before completing the payment. The standard shipping takes usually 7-12 working days to the US, Japan, South America, Asia and Australia and 4-8 days to Europe.

Your specimens are packed as soon as we receive the payment and the parcels are sent at least once a week.

The basic insurance is included in the shipping price, we do not insure packages additionally, (unless we are asked to by the customer). However, if your specimen is damaged or lost (which happens very rarely) we ask for the pictures of it and refund the total amount (either asking you to send it back to us or not depending on the damage.) Later we deal with the Polish Post, you are not involved in this process.

Shipping costs are added to the specimen price in your invoice.

If you prefer other shipping method (eg. FedEx) please contact us before paying for the invoice. 

We combine shipping.

Returns

If the item you received is damaged, or the content of your package does not correspond to your order, please inform us about it by e-mail, enclosing the pictures of the specimen - you will get a total refund or your loss will be compensated in other way that you choose.