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As the international shipping cost are high we give you 14 days to complete the order and combine shipping cost, if you want to add more specimens to the package after 14 days, the previous ones have to be paid for. If you pay for the specimens, but don`t want us to ship it while you are looking for other items to add to the order, please send us an email informing about that. The maximum time we can keep the package unsent is 30 days. When you have finished your shopping you should go to `your basket` where you will find detiled information about items you have bought with their preices and combined shipping cost. You can either move from there directly to paypal or ask us to send you the invoice to your e-mail box. If you do not do that, we will send you the invoice automatically.
Your specimens are packed as soon as we receive the payment and the parcels are sent at least once a week. The basic insurance is included in the shipping price, we do not insure packages additionally, (unless we are asked to by the customer). However, if your specimen is damaged or lost (which happens very rarely) we ask for the pictures of it and refund the total amount (either asking you to send it back to us or not depending on the damage.) Later we deal with the Polish Post, you are not involved in this process. Shipping costs are added to the specimen price in your invoice. If you prefer other shipping method (eg. FedEx) please contact us before paying for the invoice. We combine shipping.
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